Quality Assurance Programs
In order to maximize the return of the agency’s investment of procedures and
staff training, a formal quality assurance program must be implemented.
- Based upon a written procedures manual.
- Flexible format that allows for modification of the items to be audited
based on the time available to conduct the audit.
- Training of Agency Personnel on effective strategies for conducting an audit
- Use of available agency management system reports
- Exporting data to Excel for more effective review and distribution
- Numeric scoring based system that allows for charting performance over time.
If requested, AB Solutions will assume
responsibility for conducting and managing your agency’s quality assurance
program.